Simplifying Order & Machine Scheduling

Opus Packaging’s customer service team spent too much time navigating EnCore (ERP) to check machine availability, schedule jobs, and process orders. The manual workflow was slow and inefficient, making it harder to manage production schedule changes and respond quickly to customers.

PEOPLEIT leveraged Microsoft Fabric to build a streamlined solution that integrates with EnCore (ERP), giving Opus Packaging’s customer service team up-to-date visibility into machine availability, job scheduling, and order processing. The new system eliminated manual workflows and improved the team’s ability to respond to production changes.

Results

  • With up-to-date visibility into machine availability and production schedules, the customer service team at Opus Packaging can now schedule jobs more quickly and accurately. This reduction in time spent managing schedules has allowed the team to focus on higher-value tasks, enhancing overall productivity.

  • The streamlined system enables customer service reps to instantly access critical information, drastically reducing the time it takes to respond to customer inquiries. With faster responses, Opus Packaging improves customer satisfaction and strengthens client relationships.

  • By eliminating manual data entry and repetitive tasks, the integration of Microsoft Fabric has minimized the chances of errors and inefficiencies. This automation not only saves time but also reduces the likelihood of production delays caused by human error.

  • The new solution has given Opus Packaging greater flexibility in managing production changes. With real-time access to all relevant data, the customer service team can quickly adjust to shifts in production needs, ensuring smoother operations and better alignment with customer demand.

Outcomes & Impact

By integrating Microsoft Fabric with EnCore (ERP), PEOPLEIT empowered Opus Packaging’s customer service team with real-time insights into machine availability, job schedules, and order processing. This streamlined solution eliminated manual workflows, cutting down response times and allowing the team to adapt quickly to production changes. As a result, Opus Packaging is able to improve operational efficiency, reduce bottlenecks, and provide faster, more accurate responses to customers, driving better service and smoother operations.

PEOPLEIT Project Team

Melissa Beyer

Business Analyst

Michael Gates

Data Engineer

Shailesh Mahto

Data Analytics

“This was such a fun project to work on! I met stakeholders at each location, learned about their challenges, and collaborated with them to design a better solution."

Melissa Beyer, Business Analyst at PEOPLEIT