Real-Time Orders with Structural
Structural’s reps were overwhelmed by emails. Each time an order was placed, a static PDF acknowledgement was sent via email - a snapshot in time that quickly became outdated. Searching for the right version in a crowded inbox became a daily frustration. Sales reps couldn’t rely on what they were seeing and wasted valuable time digging through emails instead of serving customers.
Structural partnered with PEOPLEIT to build a smarter solution. Our team - Tyler, Logan, and Melissa - developed a portal-based order acknowledgement experience powered by real-time ERP data. No more emails. No more outdated PDFs. Reps now log into a modern, intuitive portal where they can access the most up-to-date version of their order acknowledgement at any time.
Instead of sending snapshots, the system now delivers live data - accurate, current, and easy to find.
Results
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No more email threads, no more confusion. By removing email from the process, reps no longer have to manage dozens (or hundreds) of outdated attachments. Everything lives in one place: the portal.
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The old way sent PDFs that froze in time. Now, the data updates live from the ERP. Reps are seeing the most accurate information available - every time they log in.
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Finding what you need shouldn’t feel like a scavenger hunt. With the new portal, reps can quickly view any order acknowledgement with just a few clicks - no inbox searching required.
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With live data available at their fingertips, reps can speak confidently with customers knowing they have the latest information. It’s not just more efficient - it builds trust.
Outcomes & Impact
Structural’s new order acknowledgement process has transformed how their team works. By eliminating email clutter and replacing outdated PDFs with real-time data in a centralized portal, reps now have instant access to accurate information whenever they need it. This shift has reduced time spent searching for updates, improved internal communication, and increased rep confidence when interacting with customers. The streamlined experience has not only saved time - it’s built trust across the board.
PEOPLEIT Project Team
Tyler Berens
Lead Software Engineer
Melissa Beyer
Project Manager
Logan Kragt
Software Engineer
“The problem wasn’t just emails — it was trust. They couldn’t trust the data because it was outdated the moment it hit their inbox. Now they have a source of truth, and it’s reliable.”
Logan Kragt, Software Engineer at PEOPLEIT